Customer Stories — SmartScanPro.ai

Stories

Real companies, named contacts, shipping dates.

Telehealth

Replacing "tell me your numbers" with a 30-second scan.

"The first appointment used to start with a monologue about yesterday's BP. Now the scan runs in the waiting room and the doctor opens to a full vitals card."

— Dr. Lena Kowalski, Chief Medical Officer, Helix.care

ChallengeVirtual visits opened with 6+ minutes of self-reported vitals that clinicians didn't fully trust.

SolutionEmbedded the SmartScanPro Web SDK in the patient waiting-room page. FHIR write-back to their Elation EHR.

Outcome90 seconds saved per visit. Clinician-rated data quality up 2.1× on their internal rubric.

3.2× patient engagement lift

Insurance

Cutting the paramedical exam out of underwriting.

"Our time-to-policy used to be two weeks. Now for 62% of applicants it's the same evening they applied — and loss ratios held."

— James O'Neill, Director of Underwriting Innovation, Northwind Life

ChallengeParamedical exam scheduling added 11 days and a $85 unit cost to every term-life application.

SolutionSmartScanPro face scan + glucometer OCR for the low-risk tranche. Signed BAA and a zero-retention contract.

Outcome62% of applicants bound same-day. Paramed exam volume reduced by 71% without adverse selection.

47% faster onboarding

RPM startup

A two-person team launching RPM in nine weeks.

"We didn't have an ML team. We had two engineers and a deadline. SmartScanPro turned what would have been a year of R&D into a Tuesday."

— Marco Ruiz, Founding Engineer, Cedar Health

ChallengeShip a CPT-billable RPM program before their seed runway ran out, with no in-house ML expertise.

SolutionReact Native SDK for daily scans + medical-device OCR for at-home cuff readings. Weekly nurse review dashboard.

OutcomeFirst billable month 63 days after pulling the SDK. 440 patients enrolled in quarter one.

9 weeks to first dollar

Hospital system

Cutting ED triage queues with a kiosk-based pre-scan.

"Nurses still do the full triage, but they now open to a working set of vitals. The queue moves measurably faster on busy nights."

— Dr. Rebecca Tanaka, ED Medical Director, Riverstone Medical Center

ChallengeNight-shift ED triage times were climbing past 18 minutes during surge periods.

SolutionSelf-serve kiosk in the waiting area running the SmartScanPro Web SDK. Results pre-populate the triage note in Epic.

OutcomeTriage time down 4.6 minutes median. No adverse events attributable to the screening flow in twelve months.

4.6 min faster triage

Corporate wellness

40,000 employees, one Teams plug-in.

"We ran the wellness challenge out of Microsoft Teams. Participation tripled versus last year's wristband program, and HR didn't touch PII."

— Hanna Lindqvist, VP Employee Wellbeing, Meridian Corp

ChallengeA previous wearable-based wellness program hit under 9% participation and ran into a works-council privacy objection.

SolutionA monthly opt-in face scan surfaced inside Teams. Zero-retention mode so HR receives only aggregated, de-identified dashboards.

Outcome29% monthly participation. Works council signed off after a privacy audit.

3× participation

Fitness mirror

Turning a mirror into a real wellness device.

"Adding vitals to the mirror was the single biggest driver of our NPS jump last year. Users treat it like a gym coach now."

— Sasha Gudermann, CTO, LumaMirror

ChallengeLumaMirror wanted a post-workout recovery screen that felt medical-grade, not gimmicky.

SolutionSmartScanPro's embedded-Linux SDK ships the rPPG model directly on the mirror's NPU. 30-second recovery scan at the end of every session.

OutcomeNet Promoter Score +18. Premium subscription attach rate +12 pts.

+18 NPS

Six teams. Six shipping stories. Six sets of hard numbers.

The aggregate impact across our deployed customers.

Average customer impact (vs. their own baseline)